- SOUTHWEST AIRLINES BOOK FLIGHT FOR SUDDEN DEATH UPGRADE
- SOUTHWEST AIRLINES BOOK FLIGHT FOR SUDDEN DEATH SOFTWARE
The president of the union representing Southwest pilots called the Christmas meltdown "catastrophic" but told NPR he, for one, wasn't surprised by it - and neither were most pilots. I'm open to dating another airline." Customers aren't the only ones angry. Now, she says, "I've been thinking about it. "I have 50,000 miles with them," said Hillary Chang, a traveler whose bag is lost in the Southwest disaster vortex. "They're usually pretty good at responding to crises."Ĭustomers are bewildered by how terrible this experience has been.
"They've got the best reputation for customer service and management agility," airline analyst Richard Aboulafia told NPR. It was a well-respected - in some cases, even beloved - company. Southwest isn't a fly-by-night operation, or a bare-bones discount airline where customers have low expectations and misery is part of the bargain. The epic failure of the airline caught many by surprise The Department of Transportation says it is launching its own investigation into exactly what went wrong.
SOUTHWEST AIRLINES BOOK FLIGHT FOR SUDDEN DEATH UPGRADE
And he said the company clearly needed to accelerate its "already existing plans to upgrade systems." Southwest Airlines CEO Bob Jordan compared the airline's debacle to a "giant puzzle" that needs to be solved. Weather The blizzard is just one reason behind the operational meltdown at Southwest Airlinesīy all accounts Southwest was using badly outdated computer systems to manage that complicated system. It's a leaner system day-to-day but also means lots of complex scheduling challenges to get planes, pilots and flight crews in the right place at the right time. Southwest has long prided itself on using a "point to point" system instead.
Many airlines use a "hub and spoke" system, routing flights through a few big airports to cut costs.
SOUTHWEST AIRLINES BOOK FLIGHT FOR SUDDEN DEATH SOFTWARE
But what happened? What's next? The company still has a lot of explaining to do, but here's what we know so far: It wasn't just the weather - outdated systems helped cause the crisisĪ massive winter storm caused the initial flight disruptions, but it was the company's internal software systems that seem to have turned a normal problem into an astonishing disaster. Southwest now says operations have returned to normal. And while every airline faced bad weather and cancellations last week, only Southwest fell apart. Southwest Airline's cascading failures have checked a veritable bingo card of travel nightmares. Business Southwest Airlines' #epicfail takes social media by storm
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